Manufacturers, say hello to robotic process automation (RPA)

Many manufacturers already implement physical robotics to assemble, test and package their products. Despite these advancements made to streamline the assembly line, the manufacturing industry still struggles to keep control over the management of operational processes and its back-office. Manufacturers must juggle labor and time-intensive processes such as customer communication and payment processing. In addition, they have to maintain costs and innovation within their business practices.

To overcome this, manufacturers are now turning to RPA to gain more streamlined operations across the value chain resulting in up to a 20% cost savings across different points.

Use Cases Show Real-World Impact of RPA on Manufacturing

Real-life Scenario: RPA Enabled Better Communication and Reduced Risks to Drivers

The Customer: A transportation and logistics services company, that provides truckload, intermodal, and logistics solutions in North America. The company also leases equipment, such as trucks to owner-operators; and provides insurance for the company and owner-operators.

Summary: Over the past four years, this trucking company has utilized RPA to deliver significant business value across its organization. What started as back-office automation for cost control has truly transcended its original intent. Leveraging IoT and telematics along with their RPA solution, the company has enabled better communication with its drivers and reduced risks for drivers on the road.

The Challenge: They have experienced too many engine failures. An error code comes through to a driver and he will have no clue what it means. So, he would just keep driving until he got the next truck stop. By this time, his engine’s expired and the company takes on a one million dollar loss due to a broken down truck.

The Result: With the RPA solution, they have been able to prioritize alerts and tell drivers when the truck is about to break down. In addition, they have reduced the number of engine failures from hundreds to zero.

“What this [trucking company] can now do because of robotics is it can translate the error code back at base, send through a meaningful message to the driver and tell him to stop now, and as a result they have had no engine failures in the last 12 months, versus hundreds in the year before. So, you might think it’s trivial, but the business benefit is large. So, we’re in many different industries, because we’re effectively selling capacity for people to train in their processes and their industries.” -Co-founder of RPA Solution

Learn how other manufacturers are leveraging RPA to gain greater efficiencies. Download the white paper now.

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