WhiteLight Group needs to gather and use certain information about individuals. This information can include customers, suppliers, business contact, employees and other people the organization has a relationship with or may need to contact. This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards – and to comply with laws in the US and other countries.
Why this policy exists
This data protection policy ensures WhiteLight Group:
- Complies with data protection law and follows good practice
- Protects the rights of staff, customers and partners
- Is transparent about how it stores and processes individuals personal data
Protects itself from the risk of a data breach
What is “Personal Data”?
“Personal data” is defined as any information relating to a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person. So in many cases, online identifiers including IP address, cookies and so forth will now be regarded as personal data if they can be (or are capable of being) without undue effort linked back to the data subject.
Information collection and tracking
When you visit our website.
The collected information is used to provide an overview of how people are accessing and using the WhiteLight Group website. It is not used for any additional purpose, such as to profile those who access our website.
Social media plug-ins
Our website features three plug-ins for easy sharing and following our social media pages:
o Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
o LinkedIn, operated by LinkedIn, 2029 Sterling Court Mountain View, CA 94043 United States
o Twitter, operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103
Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies you are recommended to consult.
California and Delaware “Do Not Track” Disclosures
California and Delaware law require WhiteLight Group to indicate whether it honors “Do Not Track” settings in your browser concerning targeted advertising. WhiteLight Group adheres to the standards set out in this Privacy Notice and does not monitor or respond to Do Not Track browser requests.
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible.
When you contact us
While you can use our website without giving out your personal information, once you contact us via the WhiteLight Group website, WhiteLight Group collects information about you.
The information you fill in (personal information such as your name, email address, organization) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.
When you visit us or contract for services from us
We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and e-mail address, to provide them with Services. The types of information we may collect directly from our customers and their users include: names, usernames, email addresses, postal addresses, phone numbers, job titles, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.
We may use the information we collect from our customers and their users in connection with the Services we provide for a range of reasons, including to:
o To set up a user account,
o Provide, operate and maintain the Services;
o Process and complete transactions, and send related information, including transaction confirmations and invoices;
o Manage our customers’ use of the Services, respond to inquiries and comments and provide customer service and support;
o Send customers technical alerts, updates, security notifications, and administrative communications;
o Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities; and
o For any other purposes about which we notify customers and users.
When you use the Services
o Usage information – we keep track of user activity in relation to the types of Services our customers and their users use, the configuration of their computers, and performance metrics related to their use of the Services.
o Log information – we log information about our customers and their users when you use one of the Services including Internet Protocol (“IP”) address.
o Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.
If you apply for a job with WhiteLight Group, we will collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you. Additionally, WhiteLight Group may keep your data for a period of time for the purpose of considering you for a different opportunity.
How do we share and disclose information to third parties?
We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:
Vendors, consultants & other service providers
We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback or help desk software providers (e.g. ConnectWise), CRM service providers (e.g., Salesforce), and others.
We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
WhiteLight Group, Inc.
We may also share your personal data with our subsidiaries and/or affiliates for purposes consistent with this Privacy Notice.
Protection of WhiteLight Group and Others
We reserve the right to access, read, preserve, and disclose any information as necessary to comply with the law or a court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of WhiteLight Group, our employees, our users, or others.
Disclosures for National Security or Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
WhiteLight Group strives to ensure the security of personal data. When WhiteLight Group collects information about you, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate technical measures.
Access to information
You have the right to request access to the information we have on you. You can do this by contacting us at: email@example.com.
We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your electronic copy unless the request expressly specifies a different method. For any subsequent access request, we may charge you with an administrative fee.
Information Correction & Deletion
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Information Collection and Use will be deleted.
If at any point you wish for WhiteLight Group to delete information about you if you are not a current customer, you can simply contact us at the email address supplied above.
You can contact us at any time to:
- Request access to information that WhiteLight Group has about you
- Correct any information that WhiteLight Group has about you
- Delete information that WhiteLight Group has about youIf you have any additional questions about WhiteLight Group’s collection and storage of data, please contact us at:
WhiteLight Group, Inc., 1200 Harger Road, Suite 300, Oak Brook, IL 60523
International Data Transfers – Additional information for users in the European Economic Area (“EEA”)
The General Data Protection Regulation
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way organizations across the region approach data privacy. The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.
WhiteLight Group visitors, customers or other interested parties
Please note that for users located in the EEA, the term Personal Information used in this notice is equivalent to the term “personal data” under applicable European data protection laws.
We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of personal data within 45 days of receiving your complaint.
WhiteLight Group is required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you feel that your complaint or dispute has not been resolved properly, please send an email: Keith Kummer (firstname.lastname@example.org) and he will review your complaint and respond as soon as possible.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
There are three different types of cookies:
Session cookies: these are mainly used by online shops and allow you to keep items in your basket when shopping online. These cookies expire when the browser is closed
Permanent (persistent) cookies: these remain in operation, even when you have closed the browser. They remember your login details and password so you don’t have to type them in every time you use the site. The law concerning permanent cookies stipulates that they need to be deleted after a period of six months
Third-party cookies: these are installed by third parties with the aim of collecting certain information to carry out various research into behavior, demographics etc.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
- ● AllAboutCookies: http://www.allaboutcookies.org/
- ● Network Advertising Initiative: http://www.networkadvertising.org/Glossary of terms
Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device that can be tied to information about your use of our website (including certain third party services and features offered as part of our website)
A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies.
A device is what you use to reach our website, such as a smartphone, tablet or computer.
Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not being an exact determination of your location. IP addresses are basically how the Internet functions.
Personal information is information that can identify you. This can be your name, email, contact information or other types of information that can be traced back to you.